System inventory
2 weeksAPI capabilities, data quality, SLA definitions.
Logistics · Integration
Integration hub for operational visibility
End-to-end shipment traceability instead of fragmented systems and manual coordination.
Problem
Shipment status was fragmented across WMS, TMS, and carrier portals. Operations often learned about delays only after customer escalation.
Solution
A central integration hub with normalized event schema, SLA alert engine, and operations dashboard for a single visibility layer.
Architecture
Hub-and-spoke model: adapters write to an event bus, normalizer converts to canonical model, dashboard serves read API.
1. WMS/TMS/carrier adapters
2. Event bus & schema normalizer
3. SLA & alert engine
4. Operations dashboard API
Timeline
Hub MVP
10 weeksAdapters, event pipeline, core dashboard.
Alerts & automation
4 weeksSLA rules, webhook notifications.
Rollout
2 weeksPilot warehouse, training, expansion.
Challenges
· Carrier API rate limits and outage handling
· Field mapping across different WMS versions
· Evolving SLA definitions from operations team
Performance metrics
−35%
Delay detection time
−50%
Manual coordination
−28%
API error rate
Business impact
Customer complaints tied to shipment delays plateaued. The operations center monitors all active shipments from a single screen.
ROI
~12% annual reduction in operational costs (client report).
Lessons learned
· Canonical event model must be defined early — refactor cost grows with adapter count.
· Circuit breaker pattern for carrier outages improved operational stability.
Technologies
Node.jsPostgreSQLRedisRESTDockerGrafana
Related services
KVKK / GDPRNDACI/CDTestingSecuritySLA & Support
Sık sorulan sorular
Which WMS/TMS systems were supported?
Two WMS, one TMS, and three carrier APIs were integrated. New adapters are added modularly.
Does it run in real time?
Critical SLA events update within minutes; batch sync runs in nightly windows.
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